RETURN POLICY

How can I return a product?

We offer a 30-Day Money Back Guarantee. Please note that products must be returned in the original packaging and shipped within 30 days of delivery. You will only need to pay the return shipping fees. Please send us an email to notify us once you ship back the product. Your order number and reason for return should be included in the email (photos attached if necessary). A full refund will be issued within 2 business days after the order cancellation / return request is received via email by our customer care department and the package is returned to our warehouse.


What if I received damaged or incorrect merchandise?

In the event that you receive defective, incorrect or incomplete merchandise, please contact us right away so we can make it right. For faster assistance with a return or exchange claim, please email us（au1@sobuy-shop.com）with your order number, contact information and photos documenting damages (if applicable). Please retain all items and packaging materials until your claim is resolved. If your replacement item is back-ordered or out of stock, we’ll notify you as soon as we have the estimated arrival date, or we may work with you to suggest a suitable replacement.